Brand Ground logo
Shopping Cart (0)

Know Where Your Order Is

Track My Order

Enter your order number to follow your apparel through every stage, from order received to delivered or collected.

Look Up Your Order

Order number *
Email or phone used at checkout *

Your Order Progress

1

Order Received

2

Payment Received

3

Order Being Prepared

4

Ready for Delivery / Collection

5

Delivered / Collected

The stage wording updates automatically based on your selected fulfilment method — Home Delivery or School Collection. You'll receive email notifications at every step.

QR Collection Confirmation

Every school-collection order gets a unique QR code. On collection, scan it, check the garments and sizes, and confirm receipt to mark the order collected.

Report a Problem

Open your order and report any issue with your items or delivery. Our team will respond and resolve it promptly.

Need Help With Your Order?