Order received
Your order has been received and captured by Brand Ground.
Track Your Order
See exactly where your order is.
Enter your Brand Ground order number to view the latest stage of your order, from order received through to delivery.
Enter your order number
Use the Brand Ground order number shown on your order confirmation.
Order Status
Your order progress
1
Order received
Your order has been captured.
2
Payment received
Your payment has been confirmed.
3
Order being prepared
Your items are being prepared.
4
Ready for delivery
Your order is ready for the next step.
5
Delivered
Your order has been completed.
Current status
IN PROGRESS
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Order Journey
What each stage means.
Your order will move through these stages as it is processed and fulfilled.
Payment received
Payment has been confirmed and the order can move into fulfilment.
Order being prepared
Your items are being prepared, branded, checked or packed.
Ready for delivery
Your completed order is ready for delivery or the agreed collection process.
Delivered
Your order has reached the final delivery or collection point.
Need help with an existing order?
Have your Brand Ground order number ready and contact us for assistance.