Terms & Conditions

1. General

Brand Ground Apparel provides apparel, sportswear, school sports kits, branded garments, custom apparel, sublimation products, merchandise, trophies, medals and related products and services.

References to “Brand Ground”, “we”, “us” or “our” in these terms refer to Brand Ground Apparel.

References to “you”, “your” or “customer” refer to the person, school, organisation, business or other party using the website, requesting a quotation or placing an order.

2. Products & Services

We take reasonable care to display and describe products accurately. Product colours, finishes and appearance may nevertheless vary slightly depending on screen settings, fabric batches, manufacturing processes, printing methods and other production factors.

Product images may be used for illustrative purposes. Where an item is customised, personalised or produced specifically for a customer, the approved artwork, specification, size, colour and order details will form part of the final product specification.

Availability may differ by garment, size, colour, supplier and production requirement. Where an item is not immediately available, we may provide an estimated production or fulfilment lead time.

3. Pricing & Payment

Prices displayed on the website apply to the products or services indicated and may be updated from time to time.

Where a quotation is required, the price reflected in the accepted quotation will apply to that order, subject to the quotation terms and validity period.

Any applicable delivery charges, customisation charges or other order-specific costs will be disclosed before the order is finalised where applicable.

Online payments may be processed through approved third-party payment service providers. Brand Ground does not store customers’ complete card payment details on the website.

Where EFT is offered as a payment method, customers must use the Brand Ground order number as the EFT payment reference to allow the payment to be matched to the correct order.

4. Orders

Placing an order through the website does not necessarily mean that the order has entered production immediately.

An order may be subject to payment confirmation, product availability, verification of order details, artwork approval or other requirements relevant to the product.

Customers are responsible for reviewing the information provided before submitting an order, including:

• product selection;
• size and quantity;
• learner, team or organisation details where applicable;
• delivery or collection information; and
• customisation or artwork details.

If you identify an error after placing an order, contact Brand Ground as soon as possible. Whether the order can be amended will depend on its production or fulfilment status.

5. Custom, Personalised & Special-Order Products

Certain Brand Ground products are manufactured, printed, embroidered, sublimated, branded or otherwise customised specifically for a customer, school, team or organisation.

Customers must carefully review any artwork, spelling, names, numbers, sizes, colours and other custom specifications before approving them.

Once production of a custom or special-order product has started, changes or cancellation may not always be possible.

Any limitation relating to the return or cancellation of customised products will apply only to the extent permitted by applicable law and will not remove any statutory rights relating to defective, unsafe, incorrectly supplied or otherwise non-compliant goods.

6. Production, Collection & Delivery

Production and delivery times depend on the type of product, availability, customisation requirements and order volume.

Any production or delivery date communicated before completion is an estimate unless Brand Ground expressly confirms otherwise.

School orders may use a designated school, coach or collection point where this forms part of the applicable fulfilment arrangement.

Customers must provide accurate delivery and contact information. Brand Ground cannot be responsible for delays arising solely from incorrect or incomplete information supplied by the customer.

Full delivery and collection information is available in our Shipping & Delivery Policy .

7. Cancellations

Customers wishing to cancel an order should contact Brand Ground as soon as possible.

Whether an order can be cancelled, and whether any reasonable cancellation charge may apply, will depend on the nature of the product, whether it is a special order or customised item, and how far the order has progressed.

Nothing in this section limits any cancellation or cooling-off right available to a consumer under applicable South African law.

Please see our Cancellation Policy for further information.

8. Returns, Exchanges & Refunds

Returns, exchanges and refunds are handled according to the type of product, the reason for the return and the requirements of applicable law.

Customers should inspect products after receiving them and notify Brand Ground promptly where goods are defective, damaged, incorrect or do not correspond with the confirmed order.

Please refer to our Refund & Returns Policy and Exchanges & Sizing information for further details.

9. Website & Account Use

You may use the Brand Ground website only for lawful purposes. You must not attempt to interfere with the operation, security or availability of the website or any customer account.

Where an account is created, you are responsible for keeping your login credentials secure and for notifying Brand Ground if you believe that your account has been accessed without authorisation.

Certain school, learner, staff or team products may be restricted to authorised users or approved participants.

Brand Ground may use reasonable verification measures before allowing access to restricted products or school-specific ordering areas.

10. Personal Information & Privacy

Brand Ground processes personal information required to operate the website, manage accounts, fulfil orders, provide customer support, process transactions and communicate with customers.

Personal information is handled in accordance with our Privacy Policy and applicable South African data protection requirements.

11. Intellectual Property

Unless otherwise stated, the Brand Ground name, website content, layout, graphics, photographs, product presentation and other Brand Ground materials may not be copied, reproduced, republished or commercially used without permission.

Logos, trademarks, artwork or other material supplied by a customer, school, team or organisation remain subject to the rights of their respective owners.

By supplying artwork or branding for use on a product, the customer confirms that they have the necessary authority to request its use.

12. Liability

Brand Ground will take reasonable care in supplying products and services and in operating the website.

To the extent permitted by law, Brand Ground will not be responsible for losses caused by circumstances reasonably outside its control, including supplier disruptions, courier disruptions, network failures, events of force majeure or inaccurate information supplied by a customer.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.

13. Changes to These Terms

Brand Ground may update these Terms & Conditions from time to time to reflect changes to our services, website, operating processes or legal requirements.

The current version will be published on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Nothing in these terms prevents a consumer from exercising any remedy or right available under applicable consumer protection law.